Costco

I was at the Costco yesterday.  The line to return the purchased items was long.  I was the last one.  After waiting in the line for 5 minutes without moving a foot, I got a little impatient. thinking that perhaps I should buy the items first and came back to do the returning later.  A lady walked up and lined up behind me.  She is white in her fifties, and looks like a teacher or a doctor from her manner and attire.  She immediately started to complain about the long waiting and said she was going to look for a manager to change the situation.  The Mexican lady before me encouraged her by promising to hold her spot.  I smiled and decided to stay in the line.  The white lady went in.  After a few minutes she came out to report the results, saying that someone is going to call the manager to help process the returns quickly.  She said to me and the Mexican lady, 'look at those people.  They are chatting and talking while working.  They appear to work deliberately slowly.  I am a teacher,' she said, 'when I teach, I don't chat with my colleagues.  I focus completely on my students.'    Within minutes a  manager showed up by her side and apologized for the long waiting.  He said he was going to ask one more staff to work on the returns. After the manager left, things started to move very quickly.  Before I realized it, it was my turn.  The Mexican lady turned to me with a smile, saying we have to learn from her.